On the consumer portal
you can find a list of entities for the resolution of possible consumer
The European Union has also created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right of complaint with an official, third party and impartial entity to the process, ("dispute resolution entity") that will help you to resolve the dispute in question.
So, if you are
dissatisfied with the purchase of a good or service, or with the solution
presented by us to resolve the situation, you can access this official website and air your objection.
What is alternative dispute resolution?
resolution is the possibility that all consumers have at their disposal to
appeal and official entities that help them in the resolution, or guidance of
any conflict, before opening litigation in the Courts.
As a general rule, the
procedure is as follows: the customer asks an impartial third party to act as
an intermediary between him and the merchant who is the subject of his
complaint. The intermediary can suggest a solution to your complaint, impose a
solution on both parties, or bring the parties together to find a solution.
You may know the
concept of alternative dispute resolution by another name: 'mediation',
'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
resolution is, as a rule, less expensive, less formal and faster than the
In the event of a
consumer dispute, the consumer may resort to the following alternative consumer dispute
CNIACC – National Center for Information
and Arbitration of Consumer Conflicts
According to Law No. 144/2015 for
dispute resolution see:
CNIACC - Telephone: 21
E-mail: Website: www.arbitragemdeconsumo.org